Q - Why do you not cut the Apple logo?
A - iCarbons no longer manufactures skins that are cut out to show the Apple Trademark, per Apple's request, and unfortunately we are unable to make any exceptions to this rule.
Q - Do you give any kinds of discounts?
A - USA orders over $60.00 will automatically receive the option for FREE first class shipping. Other discounts can be found through our E-Mail newsletter and our social media sites.
Q - What if you don't have my device?"
A - We strive to keep up with the most popular devices. Make a request for your item here
Q - How hard is removal, Will it leave any residue?"
A - The 3M comply adhesive allows for an easy residue free removal.
Q - Can you mark my package as a gift with a low value?
A - All customs declarations forms will be valued with the actual purchase price and marked as Merchandise, not gift.
Q - How much does shipping in the USA cost?
A - We offer three options for our USA customers :
USPS First Class mail (3-7 business days) for $2.95
USPS Priority mail (2-5 business days) from $4.95 - $6.95
USPS Express mail (1-2 business days) from $12.95 - $17.95
Q - How much does international shipping cost? (excludes Canada)
A - We offer two options for international shipping:
USPS First Class mail (2-5 weeks) for $4.95 - $14.95
DHL Worldwide (7-14 business days) for $54.95 - $59.95
Q - How much does shipping to Canada cost?
A - We offer three options for shipping to Canada:
USPS First Class mail (2-5 weeks) for $2.95 - $14.95
USPS Express mail (7-14 business days) for $34.95
DHL Worldwide (7-10 business days) for $49.95
Q - How long does shipping take?
A - Shipping times:
USA Priority Mail: 2-5 days from the shipping date.
USA First Class Mail: 3-7 days from the shipping date.
International First Class Mail (anywhere outside the USA): 2-5 weeks from the shipping date.
International Express Mail (Canada): 1-2 weeks from the shipping date.
DHL Worldwide (Canada): 7-10 business days DHL Worldwide (anywhere outside of the USA): 7-14 business days
Q - Why doesn't my tracking number work?
A - First Class International Mail does not provide traditional tracking, and is rarely updated. You do however receive a Customs ID# (starting with LN) with your confirmation email that your item has been shipped. Do not be alarmed if your LN# states "there is no record of this item", this is normal and does not indicate that your order has not been shipped, or is lost.
Q - Do I have to pay customs fees?
A - Additional duty, taxes VAT, brokerage fees, or any other charges imposed by a country, or the carrier, are the customer's responsibility to pay separately. iCarbons has no control over, or involvement, with these fees.
Q - How hard is it to install?
A - We have spent countless hours perfecting our skins to make them practically "lay themselves in place". We have also made "how to install" videos for all of our products to guide you through the process.
Q - Can I install the iCarbons Skin on top of my existing screen protector?
A - Yes, but be very careful when installing over a screen protector because the iCarbon Skin has a very strong adhesive and can possibly pull the screen protector away if your iCarbon Skin needs to be adjusted. For a simpler solution we recommend buying a universal screen protector and cutting it to fit inside the iCarbons skin.
Q - My iCarbons skin is bent coming out of the package...what do I do?
A - This is not a problem! Once placed on the device itself any bends or bubbles will smooth right out.
Q - What if there is no installation video for my product?
A - If your device is flat, just peel and stick the skin, aligning it with the device. If it has rounded corners or seems to not want to go down, follow the iPad 2 instructions and the advanced corner techniques video to see how to use heat to form the film to the device.
RETURN / WARRANTY
Q - What is iCarbons Return Policy?
A - Uninstalled iCarbons kits with proof of purchase can be exchanged or refunded within 60 days of the purchase date.
Q - What is iCarbons Warranty?
A - iCarbons guarantees all skins to be free from defects in both material and workmanship at the date of purchase. This warranty does not cover any skins damaged by use or modification. In no case shall iCarbons liability exceed the original cost of the purchased kit. iCarbons has no control over the installation of the skin and thus no liability shall be assumed nor accepted for any damage resulting from improper installation by the end user.
Q - If I install the carbon skin and end up not liking the way it looks or feels is there a time frame within where I could send it back?
A - Due to the material we would be unable to reuse or reship it after installation and it be the same quality as it was when originally cut, because of this once the kit has been installed, we are unable to accept anything back.
Q - Can a gift card be used more than once?
A - Yes, provided their is still a balance remaining on the card.
Q - Can more than one gift card be used towards a purchase?
A - Yes.
Q - How do I check my balance?
A - You can check the balance by visiting the unique gift card link sent via email. The balance will also be displayed beside the gift card when applied to a cart during checkout.
Q - Can I use a discount code when purchasing a gift card?
A - No.
Q - Can gift cards be used in conjunction with a discount code
A - Yes, gift cards function like any other form of payment.