A - Shipping times:
USA Priority Mail: 2-5 days from the shipping date.
USA First Class Mail: 3-7 days from the shipping date.
International First Class Mail (anywhere outside the USA): 2-5 weeks from the shipping date.
International Express Mail (anywhere outside the USA): 1-2 weeks from the shipping date.
A - First Class International Mail does not provide traditional tracking, and is rarely updated. You do however receive a Customs ID# (starting with LN) with your confirmation email that your item has been shipped. Do not be alarmed if your LN# states "there is no record of this item", this is normal and does not indicate that your order has not been shipped, or is lost.
A - Additional duty, taxes VAT, brokerage fees, or any other charges imposed by a country, or the carrier, are the customer's responsibility to pay separately. iCarbons has no control over, or involvement, with these fees.
A - We have spent countless hours perfecting our skins to make them practically "lay themselves in place". We have also made "how to install" videos for all of our products to guide you through the process.
A - Yes, but be very careful when installing over a screen protector because the iCarbon Skin has a very strong adhesive and can possibly pull the screen protector away if your iCarbon Skin needs to be adjusted. For a simpler solution we recommend buying a universal screen protector and cutting it to fit inside the iCarbons skin.
A - If your device is flat, just peel and stick the skin, aligning it with the device. If it has rounded corners or seems to not want to go down, follow the iPad 2 instructions and the advanced corner techniques video to see how to use heat to form the film to the device.
A - iCarbons guarantees all skins to be free from defects in both material and workmanship at the date of purchase. This warranty does not cover any skins damaged by use or modification. In no case shall iCarbons liability exceed the original cost of the purchased kit. iCarbons has no control over the installation of the skin and thus no liability shall be assumed nor accepted for any damage resulting from improper installation by the end user.
A - Due to the material we would be unable to reuse or reship it after installation and it be the same quality as it was when originally cut, because of this once the kit has been installed, we are unable to accept anything back.